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Damage Claims

Elizabeth River Crossings (ERC) is responsible for incident response, snow removal, operations, and maintenance of the Elizabeth River Tunnels (ERT) and approximately 51 lane miles of associated roadways.

To file a damage claim* resulting from road maintenance issues within Elizabeth River Tunnel (ERT)  operations and maintenance boundaries, please:

  • Email your claim request to requests@DriveERT.com, or
  • Call 757-932-4430 between the hours of 8 a.m. – 5 p.m.

*All claims are investigated on a case by case basis.

Learn about the ERT Project

While ERC provides incident response and Safety Service Patrols for the West Norfolk and Berkley bridges, operations and maintenance responsibilities for both bridges, including snow and ice removal, remain under Virginia Department of Transportation (VDOT) jurisdiction.